Job Description
Join our award-winning customer experience team in sunny Tampa! Premier Solutions Group is hosting an exclusive hiring event for passionate individuals who thrive in fast-paced environments. As a Customer Service Representative, you'll be the cornerstone of our client satisfaction strategy, delivering exceptional support through multiple channels. Enjoy competitive compensation, comprehensive benefits, and a vibrant workplace culture focused on growth and recognition.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rates
- Process orders, returns, and account modifications with precision
- Document interactions in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed monthly performance metrics including handle time and CSAT
- Participate in continuous improvement initiatives for service quality
- Maintain deep product knowledge across service offerings
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in B2C/B2B environments
- Proficiency with CRM platforms (Salesforce experience a plus)
- Exceptional verbal/written communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Strong typing skills (40+ WPM) and computer literacy
- Available to work rotating weekends and holidays
- Positive attitude with proven conflict resolution abilities