Job Description
Join CityServe Solutions and transform your customer service career! We're seeking passionate individuals for our New Orleans-based team, offering weekly pay and comprehensive paid training. As a Customer Service Representative, you'll be the voice of our brand, delivering exceptional support to diverse clients while enjoying competitive compensation and growth opportunities.
Our commitment to your success includes:
- Weekly paychecks (no more waiting!)
- 4 weeks of paid training covering products, systems, and soft skills
- Health benefits, retirement plans, and performance bonuses
- Modern downtown workspace with flexible scheduling
- Career advancement paths to team leadership
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and service tickets using CRM software
Document interactions accurately in customer databases - Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Contribute to process improvement initiatives
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexible schedule availability including evenings/weekends