Job Description
Join ConnectCare Solutions as a Customer Service Representative in San Jose, CA and enjoy daily pay opportunities with paid training! We're seeking passionate individuals to deliver exceptional customer experiences while advancing their careers in a supportive environment. This full-time role offers competitive compensation, growth opportunities, and the flexibility of daily paychecks. Perfect for those seeking stability in the heart of California's tech hub!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Process transactions and update customer records in real-time
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics including call volume and resolution targets
- Actively participate in ongoing training programs to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience in a fast-paced environment
- Exceptional verbal/written communication skills and active listening abilities
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask and prioritize in dynamic situations
- Must pass background check and drug screening
- Reliable transportation to our San Jose office