Job Description
Join our award-winning remote team as a Customer Service Representative! We're seeking empathetic professionals to deliver exceptional support from home across Louisville, KY and Virginia. Enjoy comprehensive paid training, flexible scheduling, and competitive compensation while making a real impact.
What We Offer:
- 100% remote work opportunity
- 6-week paid training program
- Health, dental, and vision benefits
- Performance-based bonuses
- Clear career advancement path
Perfect for tech-savvy individuals with a passion for customer success. No experience required – we'll equip you with all necessary skills!
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Process orders and troubleshoot technical issues
- Document interactions in CRM systems
- Collaborate with cross-functional teams
- Meet/exceed quality and efficiency metrics
- Identify opportunities for service improvement
Qualifications
- High school diploma or equivalent
- Strong communication skills
- Reliable home internet connection
- Ability to multitask in fast-paced environment
- Customer service mindset
- Must reside in Louisville, KY or Virginia