Job Description
Join our award-winning team as a Customer Service Representative in Oakland! We're seeking passionate individuals to deliver exceptional support to our local community. No experience required—comprehensive paid training provided to launch your career in customer service. Enjoy competitive compensation, growth opportunities, and a supportive work environment.
What We Offer:
- Full-time position with benefits
- 4-week paid training program
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
Responsibilities
- Handle inbound/outbound customer calls and digital inquiries
- Resolve billing, technical, and service-related issues
- Update customer records in CRM systems
- Collaborate with support teams for complex escalations
- Maintain detailed documentation of interactions
- Meet performance metrics for quality and efficiency
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Excellent verbal/written communication skills
- Strong problem-solving abilities
- Proficient with Microsoft Office and CRM software
- Ability to thrive in a fast-paced environment
- Positive, empathetic customer service mindset
- No prior experience necessary—training provided