Job Description
Join our award-winning call center team in Columbus, Ohio! We're seeking motivated individuals with a passion for customer service. Enjoy comprehensive paid training, competitive benefits, and a supportive team environment. No prior experience required – we provide all the tools you need to succeed!
What We Offer:
- 2-week paid training program
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Career advancement opportunities
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet performance metrics for call volume and quality
- Collaborate with team to improve customer satisfaction
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent
- Strong verbal communication skills
- Ability to navigate multiple software systems
- Positive attitude and problem-solving mindset
- Reliable attendance and punctuality
- Basic computer proficiency