Job Description
Join our award-winning team as a Remote Customer Service Representative in Denver, CO! We're urgently hiring empathetic professionals to deliver exceptional experiences while working from home. Enjoy competitive pay, full benefits, and flexible hours in a supportive virtual environment. This is your chance to make a real impact without the commute.
Why Apply?
- 100% remote work with company-provided equipment
- Comprehensive health/dental/vision benefits
- Performance-based bonuses and career growth
- Flexible scheduling options
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and exchanges using Salesforce CRM
- Collaborate with billing department to resolve payment discrepancies
- Document interactions in CRM system with 100% accuracy
- Meet/exceed KPIs: 25+ calls/day, 95% adherence schedule
- Identify upsell opportunities for premium services
- Participate in weekly training and team huddles
Qualifications
- 2+ years customer service experience in remote/hybrid setting
- Proficient in CRM platforms (Salesforce preferred)
- Exceptional communication skills (written/verbal)
- Type 40+ WPM with 98% accuracy
- High-speed home internet (50+ Mbps)
- Quiet, dedicated workspace free from distractions
- Ability to work evenings/weekends as needed
- Passion for problem-solving and customer advocacy