Job Description
Join our award-winning customer experience team in Washington, IL! We're seeking passionate individuals to deliver exceptional service while building rewarding careers. Enjoy comprehensive paid training, competitive benefits, and a supportive environment where your growth matters. Perfect for career changers and customer service enthusiasts!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product concerns efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams for complex problem-solving
- Exceed customer satisfaction targets through personalized support
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to work flexible hours including weekends
- Positive attitude and resilience under pressure
- Must pass background check and drug screen