Job Description
Join our award-winning team as a Customer Service Representative and unlock your potential with our comprehensive paid training program! We're seeking empathetic professionals to deliver exceptional customer experiences from the comfort of your home office. Enjoy competitive benefits, flexible scheduling, and a supportive remote culture while making a real impact.
As a vital member of our Wichita-based team, you'll handle diverse customer inquiries with precision and care. Our investment in your success includes industry-leading training, career advancement opportunities, and a collaborative digital workspace. Ready to grow your career in customer service? Apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and account modifications using CRM systems
- Collaborate with cross-functional teams to escalate complex issues
- Maintain detailed customer interaction records in Salesforce
- Proactively identify upsell opportunities during customer interactions
- Meet monthly performance metrics (AHT, FCRR, CSAT)
- Participate in continuous training on products and compliance
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service or call center experience
- Exceptional written/verbal communication skills
- Proficiency with MS Office and CRM platforms (Salesforce)
- Ability to work independently in remote environment
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet and quiet workspace
- Available for flexible scheduling including evenings/weekends