Job Description
Join our award-winning customer support team at Nexus Solutions Inc. as a Customer Service Representative in Long Beach, CA! We're seeking passionate professionals to deliver exceptional experiences while enjoying competitive pay, comprehensive benefits, and growth opportunities. Remote and Texas positions also available – specify your preference during application!
As a key member of our client-facing team, you'll resolve inquiries, build relationships, and drive satisfaction through personalized support. Perfect for detail-oriented communicators ready to make an impact.
Responsibilities
- Handle inbound/outbound calls, emails, and live chats with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account details
- Document interactions accurately in CRM systems (Salesforce, Zendesk)
- Collaborate with technical teams to escalate complex issues
- Meet/exceed monthly KPIs for response time and resolution rate
- Identify upsell opportunities to enhance customer value
- Participate in ongoing training to refine product knowledge
Qualifications
- 1+ years of customer service experience in call center or retail setting
- Exceptional verbal/written communication skills
- Proficiency with CRM platforms and MS Office Suite
- Strong problem-solving abilities with attention to detail
- Ability to multitask in fast-paced environments
- High school diploma or equivalent (college degree preferred)
- Flexible availability including evenings/weekends
- Texas or remote applicants must have dedicated home office space