Job Description
Join our award-winning customer service team at Global Connect Solutions! We're hosting an exclusive hiring event for motivated individuals seeking dynamic careers in Jacksonville's thriving call center industry. Enjoy competitive pay, comprehensive benefits, and clear advancement pathways in a supportive, tech-enabled environment.
What We Offer:
- Starting salary of $18-$24/hour plus performance bonuses
- Health, dental, and vision insurance
- Paid time off and 401(k) matching
- Free parking and flexible scheduling options
- Ongoing training and career development programs
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Collaborate with team members to improve service quality
- Participate in quarterly training initiatives
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Excellent communication and problem-solving skills
- Ability to navigate multiple software systems simultaneously
- Strong typing speed (35+ WPM)
- Available to work flexible shifts (evenings/weekends)
- Positive attitude and resilience in high-volume environments
- Pass background and drug screening