Job Description
Join ClientFirst Solutions as a Customer Service Representative and launch your career in one of America's most dynamic cities! We're seeking passionate individuals to deliver exceptional customer experiences for Fortune 500 clients. Our Columbus hub offers competitive benefits, paid training, and clear growth pathways. Enjoy a modern downtown workspace with free parking and flexible scheduling options. Perfect for recent graduates and career changers!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and account modifications using Salesforce CRM
- Document interactions accurately in compliance with PCI-DSS standards
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed 25+ daily customer interaction targets
- Participate in bi-weekly coaching sessions for skill development
Qualifications
- High school diploma or equivalent (college graduates encouraged)
- 1+ years customer service or retail experience preferred
- Proficiency in Microsoft Office Suite and CRM systems
- Typing speed of 40+ WPM with 95% accuracy
- Excellent verbal communication and active listening skills
- Ability to work rotating weekends and holidays
- Pass background check and drug screening