Job Description
Join our award-winning customer service team as a Local Customer Service Representative in Atlanta, Georgia! We're seeking passionate individuals to deliver exceptional support while building rewarding careers. No experience required – we provide comprehensive paid training to set you up for success. Enjoy competitive pay, career advancement opportunities, and a supportive team environment where your growth matters. Full-time positions with benefits including health insurance, paid time off, and retirement plans. Transform your communication skills into a thriving career with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems with accuracy
- Collaborate with team members to resolve complex cases
- Meet performance metrics for call quality and resolution times
- Identify opportunities to improve customer experiences
- Participate in continuous training and skill development
Qualifications
- High school diploma or equivalent required
- Exceptional verbal and written communication skills
- Strong problem-solving and active listening abilities
- Proficient in basic computer applications
- Prior customer service experience preferred but not required
- Ability to work flexible hours including weekends
- Passion for helping others and representing our brand
- Commitment to professionalism and positive attitude