Job Description
Join our award-winning customer service team in sunny Tampa, Florida! We're seeking passionate individuals to deliver exceptional support experiences to our diverse clientele. Enjoy competitive compensation, comprehensive benefits, and a vibrant work culture that values your growth. Immediate start available for qualified candidates.
Why You'll Love Working With Us: Flexible scheduling, paid training, career advancement opportunities, and a collaborative environment where your voice matters.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95% satisfaction rate
- Resolve complex billing, technical, and account issues using CRM tools
- Document interactions accurately in Salesforce while meeting 15+ calls/day target
- Collaborate with tech teams to escalate unresolved issues
- Maintain product knowledge through weekly training sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM systems (Salesforce experience required)
- Exceptional verbal/written communication skills
- Ability to multitask while maintaining empathy under pressure
- Basic technical troubleshooting knowledge
- Available to work flexible shifts including weekends