Job Description
Join our award-winning team in Dallas, PA as a Customer Service Representative and enjoy the unique benefit of daily pay! We're seeking empathetic professionals to deliver exceptional support while earning daily through our innovative payroll system. No experience? No problem – we provide comprehensive paid training to launch your career in customer service. Enjoy competitive hourly pay, flexible scheduling, and a supportive culture that values your growth.
Why Choose Us?
- Daily pay options – access your earnings immediately
- Free paid training program ($1,200 value)
- Health, dental, and vision benefits after 60 days
- Career advancement opportunities
- Modern remote-friendly work environment
Responsibilities
- Resolve customer inquiries via phone, email, and chat within 15-minute SLA
- Process orders, returns, and account modifications using Salesforce
- Document all interactions in CRM with 99% accuracy
- Collaborate with billing and technical teams for complex issues
- Meet/exceed 90% customer satisfaction score monthly
- Participate in weekly coaching sessions for skill development
- Uphold company policies and PCI compliance standards
Qualifications
- High school diploma or GED required (college preferred)
- Minimum 40 WPM typing speed and basic software proficiency
- Experience in high-volume contact center environments
- Exceptional conflict resolution and de-escalation skills
- Ability to work rotating shifts including weekends
- Valid Pennsylvania driver's license for occasional site visits
- Pass background check and drug screening