Job Description
Join our award-winning customer service team in sunny San Antonio, TX! We're seeking motivated individuals with no prior experience to provide exceptional support to our valued clients. Enjoy comprehensive paid training, competitive benefits, and a vibrant workplace culture. Perfect career launchpad for recent graduates or career changers!
Why Choose Us?
- Full-time position with advancement opportunities
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Modern downtown office near River Walk
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Document interactions accurately in CRM systems
- Collaborate with team to escalate complex issues
- Maintain product knowledge through ongoing training
- Meet/exceed performance metrics (quality/speed)
- Contribute to process improvement initiatives
- Represent company with professionalism and empathy
Qualifications
- No experience required – we train you!
- High school diploma or equivalent
- Strong communication skills (English/Spanish a plus)
- Basic computer proficiency (typing, MS Office)
- Ability to work flexible shifts (some weekends)
- Problem-solving mindset with attention to detail
- Positive attitude and team player mentality
- Must pass background check/drug screen