Job Description
Join our award-winning customer support team in Fort Worth! We're seeking passionate individuals to deliver exceptional service experiences. As a key member of our dynamic team, you'll resolve inquiries, build client relationships, and drive satisfaction through personalized support. Enjoy competitive pay, comprehensive benefits, and a supportive work environment with immediate start opportunities. Grow your career with industry-leading training and advancement paths.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product questions efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams for complex escalations
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Contribute to process improvement initiatives
- Maintain detailed knowledge of product/service offerings
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong verbal/written communication skills
- Proficient with CRM software and MS Office Suite
- Ability to multitask in fast-paced environment
- Empathy and conflict resolution expertise
- Flexible schedule availability (including weekends)
- Passion for delivering exceptional service