Job Description
Join Our Award-Winning Customer Service Team in Long Beach!
Are you a people person with exceptional communication skills? Global Solutions Inc. is seeking passionate Customer Service Representatives to join our dynamic team. Enjoy competitive pay, comprehensive benefits, and paid training to excel in your role. Help us deliver world-class support while building a rewarding career in sunny Long Beach, CA!
Responsibilities
- Handle inbound/outbound calls, emails, and live chats to resolve customer inquiries
- Process orders, returns, and exchanges with precision and care
- Document interactions accurately in CRM systems
- Collaborate with teams to resolve complex issues
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Continuously improve product knowledge
- Uphold company standards for brand voice and compliance
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Strong problem-solving abilities
- Ability to work flexible shifts (including weekends)
- Passion for helping others and attention to detail
- Must pass background check and drug screen