Job Description
Launch your career in customer service with paid training! Apex Solutions Group is seeking motivated Customer Service Representatives in Atlanta, GA. No prior experience required – we provide comprehensive paid training to set you up for success. Join our award-winning team and deliver exceptional experiences to clients across diverse industries.
What We Offer:
- Full paid training program (4 weeks)
- Competitive hourly wage + performance bonuses
- Comprehensive benefits package (health, dental, vision)
- Career advancement opportunities
- Modern, collaborative work environment
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently with empathy and professionalism
- Document interactions and maintain accurate case records
- Collaborate with team members to improve service processes
- Meet performance metrics (call quality, resolution rates)
- Stay updated on product knowledge and company policies
- Identify upsell opportunities for existing clients
Qualifications
- High school diploma or equivalent required
- No experience necessary – training provided
- Excellent communication and active listening skills
- Strong problem-solving abilities and patience
- Basic computer proficiency (typing, navigation)
- Positive attitude and customer-first mindset
- Ability to work flexible hours (including weekends)
- Must pass background check and drug screen