Job Description
Join our award-winning team in Tucson as a Customer Service Representative! We're seeking passionate individuals to deliver exceptional support to local clients. No experience? No problem! We provide comprehensive paid training to equip you with all necessary skills. Enjoy a stable career path with competitive benefits, growth opportunities, and a supportive work culture in the heart of Arizona.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing and technical support issues with empathy and efficiency
- Document interactions and maintain accurate customer records
- Collaborate with technical teams to resolve complex cases
- Meet/exceed monthly performance metrics for quality and speed
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and problem-solving skills
- Ability to navigate multiple software systems
- Previous customer service experience a plus
- Must pass background check and drug screening
- Reliable transportation to our downtown Tucson office
- Positive attitude and commitment to customer satisfaction