Job Description
Join our award-winning customer support team in Sacramento! We're urgently hiring passionate Customer Service Representatives to deliver exceptional experiences for our diverse client base. This full-time, immediate-start position offers competitive compensation, comprehensive benefits, and career growth opportunities. If you thrive in fast-paced environments and excel at resolving customer inquiries, apply today!
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism
- Resolve product/service inquiries and complaints efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics for resolution time and satisfaction
- Identify upsell opportunities for premium services
- Participate in continuous training programs
Qualifications
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce, Zendesk)
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent required
- Ability to work flexible shifts including evenings/weekends
- Typing speed of 40+ WPM
- Bilingual (Spanish) a plus