Job Description
Launch your career in customer service with ConnectCare Solutions! We're seeking passionate individuals for our no-experience-required Customer Service Representative role in Atlanta, Georgia. Enjoy comprehensive paid training, competitive benefits, and a supportive team environment. No prior experience needed – we'll equip you with the skills to succeed in healthcare customer service. Join us and make a real difference in your community!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding healthcare services and billing
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Adhere to HIPAA compliance protocols at all times
- Identify opportunities to improve customer experience
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple digital systems simultaneously
- Patience and problem-solving aptitude
- Reliable internet connection for remote training
- Positive attitude and willingness to learn
- Ability to work flexible hours including weekends
- Basic computer proficiency (typing 25+ WPM)