Job Description
Join our award-winning customer support team in Phoenix! We're seeking passionate individuals to deliver exceptional experiences for our tech clients. Enjoy a modern downtown office, comprehensive benefits, and immediate career growth opportunities. No weekends or nights required!
Responsibilities
- Resolve customer inquiries via phone, email, and live chat
- Document interactions in CRM systems with 99% accuracy
- Collaborate with technical teams to resolve complex issues
- Meet/exceed monthly performance metrics (CSAT, FCR)
- Identify upsell opportunities for premium services
- Participate in weekly product training sessions
- Maintain 95% schedule adherence
Qualifications
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Exceptional written/verbal communication skills
- Ability to multitask in fast-paced environment
- High school diploma or equivalent (college degree a plus)
- Passion for problem-solving and empathy
- Flexible availability during business hours (8am-6pm)