Job Description
Join our dynamic team as a Customer Service Representative in Oakland, Ohio! We're seeking passionate individuals to deliver exceptional customer experiences in a fast-paced environment. This full-time position offers immediate start for motivated professionals ready to make an impact. Enjoy competitive benefits, growth opportunities, and a supportive culture where your voice matters. If you thrive in helping others and want to build a rewarding career, apply today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Process orders, returns, and account updates using CRM systems
- Collaborate with cross-functional teams to improve service quality
- Document interactions accurately in customer databases
- Meet/exceed performance metrics for response time and resolution rate
- Identify upsell opportunities to enhance customer relationships
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in B2C or B2B environments
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce, Zendesk, etc.)
- Strong problem-solving abilities and conflict resolution skills
- Ability to multitask in high-pressure situations
- Basic computer literacy and typing speed (40+ WPM)
- Positive attitude with customer-first mindset