Job Description
Join our award-winning customer service team in sunny Long Beach, CA! We're seeking passionate individuals to deliver exceptional support experiences while building meaningful connections with our community. Full-time positions include comprehensive paid training to ensure your success from day one. Enjoy competitive pay, comprehensive benefits, and a vibrant workplace culture focused on growth and recognition.
Why Coastal Connect Solutions?
- Industry-leading onboarding program with mentorship
- Clear career advancement paths into team leadership
- Modern downtown office with free parking
- Health/dental/vision insurance after 90 days
- Employee referral bonuses and quarterly rewards
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics for response time and customer satisfaction
- Proactively identify process improvements to enhance service quality
- Participate in ongoing training to master product knowledge
- Support team goals during high-volume periods
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Excellent verbal/written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Strong problem-solving and conflict resolution abilities
- Ability to work flexible shifts (including weekends)
- Passion for helping others in a dynamic environment
- Must pass background check and drug screening