Job Description
Join our award-winning team as a Customer Service Representative at Elite Support Solutions! We're seeking passionate individuals to deliver exceptional customer experiences through our paid training program. No experience required – we'll equip you with everything needed to succeed in a dynamic, supportive environment. Enjoy competitive pay, comprehensive benefits, and clear growth opportunities in one of Ohio's most vibrant cities.
Our Columbus-based team thrives on innovation and employee development, making us a top employer in the region. If you're a natural problem-solver with excellent communication skills and a commitment to excellence, we want to hear from you!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues using CRM systems and knowledge bases
- Process orders, returns, and exchanges with precision
- Document all interactions in compliance with company protocols
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics including CSAT and resolution times
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service experience (new grads welcome)
- Exceptional verbal/written communication skills
- Proficiency with MS Office and CRM platforms
- Strong problem-solving and multitasking abilities
- Positive attitude under pressure and patience
- Ability to work flexible shifts including evenings/weekends