Job Description
Join our award-winning team as a Local Customer Service Representative in sunny San Jose, CA! We're seeking passionate individuals to deliver exceptional support to our diverse client base. Enjoy a comprehensive benefits package, career advancement opportunities, and a vibrant workplace culture. No experience required – we provide paid training to help you succeed in this dynamic role. Apply today and become part of a company that values your growth!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM systems while maintaining accuracy and confidentiality
- Collaborate with technical teams to troubleshoot complex issues
- Identify opportunities to improve customer experience workflows
- Meet/exceed performance metrics for response time and resolution rate
- Participate in ongoing training to refine product knowledge and soft skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional communication skills in English (bilingual a plus)
- Strong problem-solving abilities and attention to detail
- Proficiency with Microsoft Office and CRM platforms
- Ability to work flexible shifts including weekends
- Customer service experience or technical aptitude
- Valid California driver's license (if field support required)