Job Description
Join our dynamic team at Apex Solutions Group as a Customer Service Representative in Fort Worth, TX! We're offering weekly pay, competitive benefits, and a supportive environment for career growth. As a key member of our customer success team, you'll resolve inquiries, build relationships, and drive satisfaction. Our hiring event on October 15th provides an immediate opportunity to start your journey with us.
Why Apply?
- Weekly pay schedule
- Comprehensive training program
- Health/dental/vision benefits
- Career advancement opportunities
- Modern, collaborative workspace
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Collaborate with technical teams for complex resolutions
- Meet/exceed customer satisfaction and productivity targets
- Proactively identify process improvement opportunities
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong problem-solving and communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to work flexible shifts including weekends
- Typing speed of 40+ WPM
- Passion for customer advocacy
- Background check required