Job Description
Join our award-winning call center team in Columbus, Ohio! We're seeking motivated individuals for our paid training program to become Customer Service Representatives. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic environment.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for quality and efficiency
- Collaborate with team members to enhance service delivery
- Adhere to company policies and compliance standards
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication skills
- Basic computer proficiency with typing ability
- Customer service mindset and problem-solving aptitude
- Ability to work flexible schedules including evenings/weekends
- Positive attitude and resilience in fast-paced settings
- No prior experience required – training provided!