Job Description
Join our award-winning team in Albuquerque as a full-time Customer Service Representative! We're seeking dynamic individuals with exceptional communication skills to deliver outstanding client experiences. This position includes comprehensive paid training and opportunities for career advancement within our rapidly growing organization.
Why Join Us?
- Industry-leading compensation with performance-based incentives
- Comprehensive benefits package including medical, dental, and vision
- Professional development programs and clear career path
- Modern, collaborative work environment in downtown Albuquerque
- Paid training with ongoing mentorship from industry experts
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions and maintain accurate CRM records
- Collaborate with cross-functional teams to resolve complex cases
- Meet or exceed performance metrics for customer satisfaction
- Participate in continuous improvement initiatives
- Support new product launches and service updates
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or call center experience preferred
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Strong problem-solving and conflict resolution abilities
- Ability to work flexible hours including evenings/weekends
- Must pass background check and drug screening
- Valid driver's license (for occasional off-site duties)