Job Description
Join our award-winning customer service team in Jacksonville! We're seeking passionate individuals to deliver exceptional support experiences while receiving comprehensive paid training. This role offers career growth, competitive benefits, and the opportunity to make a real impact on our clients' satisfaction.
Our ideal candidate thrives in fast-paced environments, values teamwork, and possesses a natural empathy for customer needs. No prior experience required – we provide all necessary training to set you up for success!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in our CRM system
- Collaborate with team members to resolve complex issues
- Meet/exceed performance metrics for response time and resolution
- Identify opportunities to improve customer experience
- Participate in ongoing training and development programs
- Maintain thorough knowledge of products and services
Qualifications
- High school diploma or equivalent (college preferred)
- Strong verbal/written communication skills
- Ability to multitask in a dynamic environment
- Proficient with basic computer applications
- Customer-focused mindset with problem-solving aptitude
- Flexibility to work rotating shifts including weekends
- Valid U.S. work authorization
- Pass background check and drug screening