Job Description
Join our award-winning customer support team in Oakland, OH! We're seeking passionate individuals to deliver exceptional service experiences from day one. This full-time role offers immediate start with competitive compensation and growth opportunities. As a frontline ambassador, you'll resolve inquiries efficiently while maintaining our industry-leading satisfaction standards. Enjoy a supportive environment with comprehensive training and performance-based incentives.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with empathy and accuracy
- Resolve billing, technical, and product-related issues using CRM systems
- Document all interactions in Salesforce while maintaining data integrity
- Collaborate with technical teams to escalate complex problems
- Meet/exceed KPIs for resolution time (95% within 15 minutes) and CSAT scores
- Proactively identify process improvements to enhance customer journeys
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Proficiency with Zendesk/Salesforce and Microsoft Office Suite
- Exceptional verbal/written communication skills
- Ability to multitask across multiple communication channels
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent; associate degree preferred
- Available for flexible shifts including evenings/weekends