Job Description
Join our award-winning customer service team in beautiful Colorado Springs! We're seeking passionate individuals to become the voice of our brand. As a Customer Service Representative, you'll transform interactions into lasting relationships while receiving comprehensive paid training to excel in your role. Enjoy competitive pay, benefits, and a supportive team environment where your growth is our priority.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Process orders, returns, and account modifications
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet/exceed performance metrics for resolution times and satisfaction
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office and CRM platforms
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Must pass background check and drug screening
- Reside within 30 miles of Colorado Springs