Job Description
Join our award-winning customer experience team in Kansas City! We're seeking passionate Customer Service Representatives to deliver exceptional support to our diverse client base. This full-time position offers immediate start with competitive pay, comprehensive benefits, and growth opportunities. If you thrive in dynamic environments and have a knack for turning challenges into solutions, we want you on our team!
Responsibilities
- Handle inbound/outbound customer inquiries across phone, email, and chat channels
- Resolve complex customer issues with empathy and efficiency
- Document interactions and maintain accurate records in CRM systems
- Collaborate with cross-functional teams to improve service processes
- Meet performance metrics for resolution time and satisfaction scores
- Proactively identify opportunities to enhance customer experiences
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or related experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Strong problem-solving abilities and emotional intelligence
- Ability to multitask in fast-paced environments
- Flexibility to work evenings/weekends as needed