Job Description
Join our award-winning team as a Customer Service Representative in Fresno, CA! We're urgently hiring compassionate professionals to deliver exceptional support experiences. Enjoy comprehensive paid training, career advancement opportunities, and a collaborative work environment. If you're a people-oriented problem-solver ready to make an impact, apply today!
Why ConnectCare Solutions?
- Industry-leading benefits package
- Paid training and certification programs
- Flexible scheduling options
- Performance-based bonuses
- Modern downtown Fresno office
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve service issues using CRM tools and established protocols
- Document interactions accurately in Salesforce and knowledge base systems
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed quality metrics (CSAT, FCR, AHT)
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Proficiency with CRM platforms (Salesforce/Zendesk)
- Exceptional verbal/written communication skills
- Ability to thrive in fast-paced environments
- Basic technical troubleshooting aptitude
- Spanish bilingualism strongly preferred
- Valid California driver's license (if field visits required)