Job Description
Join our award-winning call center team in Charlotte, NC! We're seeking passionate individuals to deliver exceptional customer experiences with comprehensive paid training provided. Enjoy competitive pay, benefits, and career growth opportunities in a dynamic environment. No prior experience required – we'll equip you with all the skills needed to succeed!
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries, complaints, and technical issues efficiently
- Document interactions in CRM systems with precision
- Meet/exceed performance metrics (handle time, quality scores)
- Collaborate with team members to improve service delivery
- Adhere to company policies and security protocols
Qualifications
- High school diploma or equivalent required
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience under pressure with a positive attitude
- Basic computer literacy and typing proficiency (30+ WPM)
- Must pass background check and drug screening