Job Description
Join our award-winning team at NexGen Solutions Inc. as a Customer Service Representative in Columbus! We're urgently hiring for immediate full-time positions with competitive pay and benefits. This is your opportunity to launch a rewarding career in customer support at our dynamic downtown office. As a key member of our client experience team, you'll deliver exceptional service to Fortune 500 clients while enjoying a collaborative, growth-oriented environment. Why NexGen? Industry-leading training, advancement opportunities, and a comprehensive benefits package including health insurance and retirement plans. Apply now to secure your spot at our exclusive Columbus hiring event!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve complex customer issues using CRM systems and escalation protocols
- Meet performance metrics including CSAT scores, resolution rates, and handle times
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to resolve product/service challenges
- Proactively identify upsell opportunities for existing clients
- Participate in ongoing training to master product knowledge and service techniques
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service or call center experience
- Proficiency with CRM software (Salesforce experience a major plus)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Ability to multitask in a fast-paced environment
- Flexibility to work occasional evenings/weekends
- Passion for delivering outstanding customer experiences