Job Description
Join Elite Support Solutions as a Customer Service Representative and become the voice of excellence for our clients. We're seeking passionate professionals to deliver exceptional service experiences across Illinois and North Carolina. This full-time role offers immediate start with competitive benefits and growth opportunities. If you thrive in dynamic environments and prioritize customer satisfaction, we want you on our team!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve complex issues with empathy and problem-solving expertise
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet/exceed KPIs for resolution time and customer satisfaction
- Proactively identify process improvement opportunities
- Maintain comprehensive product knowledge across service lines
Qualifications
- 2+ years customer service experience in high-volume environments
- Exceptional verbal/written communication skills
- Proficiency with CRM platforms (Salesforce preferred)
- Strong conflict resolution and de-escalation abilities
- Ability to multitask in fast-paced settings
- High school diploma; Associate's degree preferred
- Flexibility to work evenings/weekends as needed