Job Description
Join our dynamic customer service team in Oakland, Ohio! We're seeking passionate individuals to deliver exceptional support experiences. This full-time role offers immediate start for motivated professionals ready to make a difference in our clients' journey. Enjoy competitive compensation, comprehensive benefits, and a supportive work environment where your growth is prioritized.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and account-related issues efficiently
- Document interactions in CRM systems with accuracy and attention to detail
- Collaborate with technical teams to escalate complex issues
- Maintain product knowledge through continuous training programs
- Contribute to process improvements for enhanced customer satisfaction
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a BPO or retail setting
- Exceptional communication and active listening skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed