Job Description
Join our award-winning team at Apex Support Services as a Customer Service Representative in beautiful Colorado Springs! We're seeking empathetic professionals to deliver exceptional experiences while enjoying our comprehensive paid training program. This role offers competitive compensation, career advancement paths, and a supportive team environment. Benefits include health insurance, 401(k) matching, and paid time off. Perfect for career changers or those looking to grow in customer service!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to resolve complex service issues
- Meet/exceed performance metrics including CSAT scores and resolution rates
- Contribute to process improvement initiatives to enhance service quality
- Maintain detailed knowledge of products/services through continuous learning
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience or relevant training program
- Strong typing skills (40+ WPM) and computer proficiency
- Exceptional communication and conflict resolution abilities
- Ability to work flexible schedules including evenings/weekends
- Passion for helping others and problem-solving mindset
- U.S. work authorization and clean background check