Job Description
Join our dynamic team as a Customer Service Representative in Portland, OR! We're seeking a passionate individual to deliver exceptional support experiences. Immediate start available for motivated professionals ready to make an impact. Enjoy competitive pay, comprehensive training, and a collaborative environment where your growth is prioritized. Help us redefine customer excellence while building your career in Portland's thriving tech scene.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues efficiently with empathy and professionalism
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for response times and satisfaction
- Identify opportunities to improve customer experiences
- Participate in ongoing product knowledge training
Qualifications
- 1+ years customer service or support experience
- Exceptional communication and active listening skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong problem-solving abilities under pressure
- High school diploma or equivalent required
- Ability to work flexible shifts including weekends
- Portland residency preferred (immediate start required)
- Spanish fluency a plus