Job Description
Join Philly Connect Solutions and kickstart your career with weekly pay and immediate start opportunities! We're seeking passionate Customer Service Representatives to deliver exceptional support to our diverse client base. Enjoy a modern downtown Philadelphia workspace with competitive benefits, paid training, and career growth paths. Perfect for career changers or those seeking stability in a dynamic environment.
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding accounts, services, and billing
- Document interactions accurately in CRM systems while meeting KPIs
- Collaborate with team members to maintain service excellence standards
- Participate in ongoing training to enhance product knowledge
- Identify upsell opportunities to contribute to team goals
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Strong typing skills (40+ WPM) and computer proficiency
- Exceptional verbal communication and active listening abilities
- Ability to work flexible shifts including evenings/weekends
- Background check and drug screening required