Job Description
Join our award-winning customer experience team as a Customer Service Representative in Chicago! We're seeking passionate professionals to deliver exceptional support while accelerating their careers in a dynamic, growth-oriented environment. Immediate start available for qualified candidates who thrive in fast-paced settings.
Enjoy comprehensive benefits, flexible scheduling options, and industry-leading training programs. Our culture values innovation and work-life balance, with opportunities for rapid advancement into team leadership or specialized roles.
Responsibilities
- Handle 50-75 inbound/outbound customer calls daily across multiple channels (phone, email, chat)
- Resolve complex billing, technical, and account inquiries with first-contact resolution
- Document interactions accurately in Salesforce CRM while maintaining 99.5% data integrity
- Collaborate with technical teams to escalate unresolved issues within SLA timeframes
- Proactively identify upsell opportunities for premium service packages
- Participate in weekly performance reviews and continuous improvement initiatives
Qualifications
- Minimum 2 years customer service experience in high-volume contact center
- Proficiency with CRM platforms (Salesforce preferred) and MS Office Suite
- Typing speed of 45+ WPM with 98% accuracy
- Strong problem-solving skills with ability to de-escalate sensitive situations
- Availability for flexible shifts including weekends and holidays
- Associate degree or equivalent technical certification preferred