Job Description
Join our award-winning customer service team in Buffalo, NY! We're seeking passionate individuals to deliver exceptional experiences while building rewarding careers. No prior experience required – we provide comprehensive paid training to launch your success. Enjoy competitive benefits, career advancement opportunities, and a supportive team environment. Transform your communication skills into a fulfilling full-time career with one of Western NY's top employers.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics for quality and resolution times
- Identify opportunities to improve customer experience workflows
- Participate in ongoing training to enhance product knowledge
- Support cross-functional projects during business peaks
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities with attention to detail
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts including evenings/weekends
- Customer service or call center experience (not required)
- Valid authorization to work in the United States
- Pass background check and drug screen