Job Description
Join our award-winning team as a Customer Service Representative and kickstart your career in customer excellence! We're hosting a dynamic hiring event in Wichita, KS for motivated individuals ready to deliver exceptional experiences. As the first point of contact, you'll transform inquiries into opportunities while working in a collaborative, tech-enabled environment. Enjoy comprehensive training, career advancement pathways, and a supportive culture that values growth. Don't miss your chance to become part of our customer-centric family!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and account updates while maintaining accuracy
- Collaborate with cross-functional teams to resolve complex issues
- Document interactions in CRM systems and identify improvement opportunities
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Stay updated on product knowledge and service protocols
- Contribute to team goals through proactive problem-solving
Qualifications
- High school diploma or equivalent; college coursework a plus
- 0-2 years customer service or related experience
- Strong communication skills and active listening ability
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Positive attitude with a service-first mindset
- Reliable transportation for on-site shifts
- Must pass background check and drug screening