Job Description
Join our award-winning customer service team in sunny Tampa! We're seeking passionate individuals to deliver exceptional support experiences while enjoying competitive pay and immediate start opportunities. Why Tampa Connect Solutions? We offer comprehensive training, career advancement paths, and a vibrant team culture in Florida's business hub. What You'll Love: Flexible scheduling, performance bonuses, and access to our state-of-the-art downtown facility. Ready to Thrive? Apply today and start making a difference tomorrow!
Responsibilities
- Handle 50-80 inbound/outbound calls daily with professionalism and empathy
- Resolve customer inquiries regarding billing, technical support, and account management
- Document interactions accurately in CRM systems while maintaining compliance standards
- Collaborate with technical teams to resolve complex escalations within SLAs
- Participate in ongoing training to master product knowledge and service techniques
- Contribute to team performance goals through quality and efficiency metrics
- Identify upsell opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service or call center experience
- Exceptional communication skills with clear articulation
- Proficiency in CRM software (Salesforce experience a plus)
- Type 40+ WPM with strong computer navigation abilities
- Ability to work flexible shifts including evenings/weekends
- Resilience under pressure with conflict resolution expertise
- Fluent in English (bilingual Spanish speakers highly valued)