Job Description
Join our award-winning team at Apex Solutions Group as a Customer Service Representative in sunny Jacksonville, FL! We're seeking passionate individuals who love helping others to deliver exceptional customer experiences. With our comprehensive paid training program, you'll gain valuable skills in communication, problem-solving, and customer relationship management. Enjoy competitive pay, comprehensive benefits package, and opportunities for career advancement in a supportive environment. No prior experience required – we'll invest in your success!
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues and ensure customer satisfaction
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service processes
- Meet performance metrics including response time and resolution rates
- Identify upsell opportunities to enhance customer value
- Participate in ongoing training to stay updated on products
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and patience
- Basic computer proficiency with typing skills (35+ WPM)
- Ability to work flexible shifts including weekends
- Positive attitude with customer-first mindset
- Previous customer service experience is a plus