Job Description
Join our dynamic team at CustomerFirst Solutions for an exciting Customer Service Representative opportunity in Raleigh, NC! We're hosting a weekly pay hiring event to fill multiple full-time positions offering competitive compensation and career growth. As a key frontline team member, you'll deliver exceptional support to our valued clients while enjoying the stability of consistent weekly paychecks. Our modern office features collaborative workspaces and comprehensive benefits including health insurance, paid time off, and professional development programs. Apply today to be part of Raleigh's premier customer service team!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service issues using CRM systems
- Document interactions accurately in Salesforce and maintain detailed records
- Collaborate with cross-functional teams to resolve complex escalations
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in ongoing training to enhance product knowledge and soft skills
- Contribute to process improvements through feedback and suggestions
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in B2B or B2C environments
- Proficiency with CRM software (Salesforce experience strongly preferred)
- Exceptional verbal/written communication and active listening skills
- Ability to multitask in fast-paced digital and phone-based settings
- Strong problem-solving abilities with attention to detail
- Positive attitude and resilience when handling challenging situations
- Availability to work flexible shifts including weekends if required