Job Description
Join TechConnect Solutions as a remote Customer Service Representative and become the voice of innovation! We're seeking empathetic professionals to deliver exceptional support experiences from the comfort of your San Antonio home. Enjoy competitive compensation, comprehensive benefits, and a flexible work environment while building meaningful connections with our diverse client base.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with technical teams to resolve complex escalations
- Identify opportunities to improve customer experience workflows
- Meet/exceed performance metrics for resolution times and satisfaction scores
- Participate in continuous training on product updates and service protocols
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 2+ years customer service experience in remote or hybrid settings
- Proficiency with CRM platforms (e.g., Salesforce, Zendesk)
- Exceptional written and verbal communication skills in English and Spanish
- Strong problem-solving abilities with attention to detail
- Reliable high-speed internet and dedicated home office space
- Ability to work flexible hours including weekends as needed