Job Description
Join our award-winning customer service team in Charlotte! We're hosting an exclusive hiring event for motivated individuals seeking to launch their career in customer support. No experience necessary – we provide comprehensive training and growth opportunities. Enjoy competitive pay, benefits, and a dynamic work environment where your voice matters. Apply today and start your journey with a company that invests in its people!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex problems
- Meet quality and performance metrics consistently
- Participate in ongoing training programs
- Contribute to team improvement initiatives
Qualifications
- High school diploma or equivalent required
- Strong verbal/written communication skills
- Basic computer proficiency (MS Office, email)
- Ability to multitask in fast-paced environment
- Customer-focused mindset with patience
- Reliable internet connection for remote work option
- Valid US work authorization
- Must attend on-site hiring event